Some of the products are not always available at our preferred suppliers. But we will be happy to check with them about the availability of the specifically requested product and come back to you as soon as possible with the actual price and availability.

Kindly send us an email at shopper@diwali.ae with the item number or link and we will do the necessary and update you on availability.

At this time, Diwali.AE does not have any showrooms. All orders must be placed online and received via one of our shipment carriers or can be collected from the Cost To Cost Office.

If you wish to collect your order personally, please contact our customer service team here for details

Customers can check the status of their order 24/7 online by visiting Diwali’s account area or visiting the tracking page. In the event it has already been shipped,

you will have received a tracking number along with the courier provider and you can check the status directly on their website. They will contact you prior to delivery to arrange a convenient time and date for delivery.

Customers can also contact a Diwali.ae customer service team member by email at shopper@diwali.ae. Please have your email confirmation, invoice, and order number for us to locate your order.

Our prices which are displayed on the website are usually final and the best we can offer for single-piece purchase.

If you are planning to purchase bulk quantity (usually more than 10pcs) shoot us an email at shopper@diwali.ae and we will review the price and try to put together some nice offer.