Refund and Returns Policy

Refund and Returns Policy:

To claim a Return, please read all terms & conditions carefully. Diwali.ae have the right to refuse a return/refund/exchange request.

Please make your request for “return” or “damaged items on delivery” or “missing” items within 8 hours of receipt of merchandise. The following below conditions will apply:

Refund Policy

Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or is different from its description on the product detail page on diwali.ae. Once we receive your return or the seller notifies us of receipt of the return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account (in case of Pay on Delivery orders).

  • Customers can claim a Refund for the purchased Product(s) within 1 day from the date of receiving the Product(s).
  • After the 1 day of the delivery, the Product(s) can only be refunded as per the Refund Policy.
  • Physically damaged and/or missing Product(s) will only be considered if reported at the time of delivery.
  • The Amount will be credited to your account within 5-7 business days.
  • The amount of the Return only covers the number of Product(s) purchased.
  • Shipping and payment processing charges are non-refundable.

Return Policy

To ensure a smooth return process, please adhere to our return policy. If you wish to return an item, kindly do so within twenty-four hours of receipt to avoid incurring additional shipping charges. We recommend reviewing our detailed return instructions for a hassle-free experience.

  • Customers can claim for Return for the purchased Product(s) within 24 Hours from the date of receiving the Product(s).
  • After 24 hours of the delivery, the Product(s) can only be repaired as per the Repair Policy.
  • Physically damaged and/or missing Product(s) will only be considered if reported at the time of delivery.
  • The amount of the Return only covers the amount of Product(s) purchased.
  • Shipping and payment processing charges are non-refundable. For Return Items Shipping charges will be taken extra as per product.
  • If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.

Return Process

To ensure a smooth return process, please adhere to our return policy. If you wish to return an item, kindly do so within twenty-four hours of receipt to avoid incurring additional shipping charges. We recommend reviewing our detailed return instructions for a hassle-free experience.

  • All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • Goods must be complete, unused, and in ‘AS NEW’ condition as received. If the box has been opened, we cannot return the item.
  • Include the invoice with the return. If the goods are defective, please specify the defect, on a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or on the product itself.
  • Goods must be returned to our Returns Department either by yourself or sent by a courier.
  • Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
  • Once Diwali.ae has received the products, they will be sent for inspection.
  • If you return an item and its seal is broken or if it is in non-sellable condition, then diwali.ae holds the right to reject or accept the return based on product condition.
  • Send pre-authorized returns to the address mentioned on the Contact Us page. Refunds will be done only through the Original Mode of Payment.